Making an order at Smartboosters.co.za you confirm your agreement with our purchase and return policies.
30-Day Money Back Policy
AT SMARTBOOSTERS We sure care about our customers, dealers and resellers and put in all efforts and resources to ensure their happiness and satisfactions. In the event that you are unhappy with what you ordered from us, you can return the product within 15 days of receipt. If the product is returned in its original state as received on delivery, you will be refunded 80% of your money excluding delivery charges and excluding any discounts offered at the time. This means that all refunds and restocking fees are calculated from the website’s original price and excluding any discounts. You should fulfil the following conditions as outlined below. Note important that change of mind or change of circumstances do not fit in this category. We will only refund after proof is sent that after attempting to properly install our solutions with the free technical support that we will offer you via email and over the phone doesn’t work and if after trying any replacement we send you doesn’t work if at all, we will then refund you less a 20% restocking fee. Dealers and resellers are refunded excluding the discount offered to them + an additional 20% restocking fee deduction. For more info, please contact us.
Note: If a customer wants to avail of 100% refunds, engineers must call to the site and ensure that the unit is installed properly. if after this test is done and the unit still doesn’t work , only then will we process full refunds.
Please Note that if items are not returned in its original state it may incur further costs or total loss of the amount paid.
To ensure you get a full or 80% refund, you must fulfil the below conditions:
If a product doesn’t meet a customer’s requirement due to an incorrect choice made, the customer has the right to replace this product for a similar one with matching specifications, but extra shipping / delivery charges may apply. In case of product replacement, the customer takes personal charge of delivery cost associated with return of a previous model and obtaining a new one.
If a price of a new model is higher than a previous order price, the customer should pay the difference.
If the price of a new model is lower than the original order price, SMARTBOOSTERS SA will refund the balance difference to the customer.
You will not qualify under our 15 Days Money Back guarantee refunds if :
Please customers are advice to follow the below process when returning any products :
Sometimes by error we may send damage or incomplete items, do not worry if you receive this as we will replace it at no extra cost. please kindly contact SmartBoosters SA immediately for an arrangement to be made for a replacement.
All our products are packed with 2 years manufacturer warranty. if your booster develops any fault within the two years warranty window, the product can be returned for free repair or replacement.
Please kindly follow the return process below for our warranty covers returns:
Please kindly note that items returned in the below conditions will not be refunded or replaced:
Items not in their original box, damaged or worn-out package
Items not in their original package with full kits